Shipping policy

At Ant Trophy, we are committed to delivering your custom trophies and awards in a timely and safe manner. Below is our shipping policy to ensure your order arrives as expected.

1. Order Processing Time

  • All orders are typically processed within 5-10 business days. This includes custom engraving or personalization.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We offer a variety of shipping options to suit your needs:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-4 business days.
  • Overnight Shipping: Delivery within 2 business days (available for urgent orders).

Shipping carriers include major carriers such as UPS, FedEx, and USPS. The delivery method will depend on the size, weight, and urgency of your order.

3. Shipping Charges

Shipping charges are calculated at checkout based on the weight, size, and destination of your order. For standard orders, the estimated shipping cost will be displayed prior to payment.

4. International Shipping

International orders may incur additional customs fees or taxes based on the destination country's regulations. These charges are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery. You can track your order on the carrier’s website.

6. Address Accuracy

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.

7. Shipping Delays

While we aim to deliver your orders promptly, shipping delays may occur due to unforeseen circumstances, such as severe weather, holidays, or carrier issues. If there are any significant delays, we will notify you as soon as possible.

8. Damaged or Lost Shipments

  • If your shipment arrives damaged or you believe your order is lost, please contact us immediately. We will work with the carrier to resolve the issue and either replace or refund your order, as needed. Please report damage or loss within 7 days of delivery.
  • For damaged items, please provide photos of the damage to expedite the claims process.

9. Returns and Exchanges

We accept returns or exchanges for damaged or incorrect items. For more details, please refer to our Return & Exchange Policy.

For questions, please use the contact form on our website.

Thank you for choosing Ant Trophy. We appreciate your business and are committed to ensuring your trophies and awards arrive safely and on time.