FAQ
What types of trophies and awards do you offer?
Ant Trophy specializes in a diverse range of trophies and awards that cater to various sports and activities.
Can I customize my trophy or award?
Yes, we provide customizable options for our trophies and awards. Customers can select from various designs and personalize their products to commemorate specific achievements or milestones.
What materials are used in your trophies and awards?
Our trophies and awards are crafted from high-quality materials, including crystal, wood, and metal. Each material is selected for its durability and aesthetic appeal, ensuring that your award is both beautiful and long-lasting.
How do I place an order?
To place an order, simply browse our collection on the website, select the desired trophy or award, and follow the prompts to customize your product. Once you have finalized your selections, proceed to checkout to complete your purchase.
What is the estimated delivery time for my order?
The estimated delivery time varies based on the customization options selected and your location. Typically, orders are processed within 3-5 business days, with shipping times ranging from 5-10 business days depending on the shipping method chosen at checkout.
What shipping options are available for my order?
We offer a variety of shipping options to accommodate your needs, including standard, expedited, and express shipping. The specific options available will be presented at checkout, allowing you to select the method that best suits your timeline and budget.
Can I track my shipment?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the status of your shipment in real-time through the carrier's website.
What should I do if my order is delayed?
If your order is delayed, we recommend checking the tracking information provided in your confirmation email. If there are any issues or if the tracking information is not updating, please contact our customer service team for assistance.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination. Please check the shipping options available at checkout for more details.
What if my order arrives damaged?
In the event that your order arrives damaged, please contact our customer service team within 48 hours of receiving the item. We will guide you through the process of filing a claim and arranging for a replacement or refund as necessary.
Are there any shipping fees?
Shipping fees are calculated based on the weight of your order and the shipping method selected. You will see the total shipping cost during the checkout process before finalizing your order.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We can update your shipping information if your order has not yet been processed. Once the order is in transit, we may not be able to make changes.
Do you offer bulk ordering discounts?
Yes, we offer bulk ordering discounts for organizations or teams looking to purchase multiple trophies or awards. Please contact our customer service team for more information on pricing and availability.
What is your return policy?
We strive for customer satisfaction; however, due to the personalized nature of our products, we typically do not accept returns. If there is an issue with your order, please contact our customer service team within 14 days of receiving your product for assistance.
How can I contact customer service?
You can reach our customer service team through the contact form on our website or by emailing us directly. We aim to respond to all inquiries within 24-48 hours during business days.